Passenger Amenities & Citizen Charter

Passengers Amenities –Amenities Provided at Station


1. Ticket booking facility.

2. Plat form.

3. Drinking water

4. Waiting Room.

5. Benches,

6. Cover over Platforms.
7. Lights arrangements

8. Fans

9. Latrine

10. Foot Over Bridge

11. Time Table

12. Clock

13. Retiring rooms

14. Waiting Room

15. Cloak Room

16. Enquiry Office

17. NTES

18. IVRS

19. Public Address System

20. Water cooler

21. Book stall

22. Catering arrangements

23. Train Indicator Board

24. Signage’s

25. Parking facility

26. Public Telephone booth

27. Medullar catering stall

28. Auto make Vending Machine

29. Pay and use Toilets.

30. Touch screen based Enquiry system

31. POET 32. Wi-Fi

33. Food Plaza

34. ATM facility

35. Water Vending machine.

36. Battery operated Car


Amenities Provided in Train –


1. Bed roll

2. Pantry car

3. Fans and lights

4. Charging facility for mobile/laptops.

5. Facility to lodge FIR

6. Alarm Chain Pulling

7. RPF

8. Emergency Windows

9. First Aid

10. Stretcher

11. Ladies Escorts

12. Magazines

13. Fire fighting aids

14. OBHS

15. Wi-Fi .

16.Wake up alarm through 139

17. E- Bedroll

18. On board entertainment facility in special train.


CITIZEN CHARTER OF PASSENGERSERVICES:


PREAMBLE: The charter is a commitment of the Indian Railway administration to:

i. Provide safe and dependable train services.

ii. Set notified standards for various services.

iii. Provide courteous and efficient counter services.

iv. Ensure adequate passenger amenities in trains and at railway stations.

v. Set up responsive and effective grievance redressal machinery at various levels for time bound reduction of complaints and grievances as far as possible.


PASSENGER SERVICES IN CITIZEN CHARTER:

1. Reservation.

2. Booking.

3. Action on Lost, Torne and Mutilated Tickets.

4. Concessions.

5. Special Trains/ Coaches.

6. Enquiry and Information.

7. Catering

8. Cleanliness.

9. Passenger Amenities.

10.Public Grievances Redressal ,

11.Action against Theft of Luggage.

12. Co-Operation from Passenger.