Commercial Part – I
Coaching & Passenger
01.General
- Functions of Commercial Dept. (Hindi/ Eng)
- Public relation – Objective functions and committees (Eng / Hindi)
- Courtesy (सौजन्यता) (Eng / Hindi)
- Private cash (निजी कैस)
- CPA (Consumer Protection Act)
- Important Sections of Railway Act 1989/
Cognizable and Noncognizable sections (Eng / Hindi)
- Vigilance Organization, Vigilance Angle (Hindi / Eng)
- Indian Rilway Conference Association (IRCA) (Eng / Hindi)
- Complaints Reasons & redressal and Suggestion Book, various modes of complaint. (Hindi / Eng.)
- Duties of Commercial Dept, at Accident Site (Eng / Hindi)
- Train में सामान चोरी होने पर कार्यवाही (Theft in train
- Action Regarding Lost & Found Articles at Station (Eng / Hindi)
- Disaster Management (आपदा प्रबंधन) & Golden Hour
- Fire Fighting (अग्निशमन व्यवस्था) and First Aid (प्रथमोपचार)
- Right to Information (RTI) – 2005 (Eng / Hindi)
- Liabilities of Railway on Death and injury to Passengers / Ex- Gratia payment
03.Railway Enquiry System
- Touch Screen Based Enquiry (TSBE)
- Integrated Train Enquiry System (ITES)
- Passenger Operated Enquiry Terminal (POET)
04.TICKET CHEKING
- Objectives of tickets checking & Types of checks (Eng/Hindi)
- Reasons for Irregular Travel & Measures to prevent ticket less travel/ Irregular travel
- Cash Remittance by TTE/ Handling Over Memo / MP Travel detail / TCR/ TC Return/ Loss of EFR
- Alarm Setting/ Causes of Irregular Travel and its prevention
- Irregular Travel/ Excess Fare and Excess Charge
- हैण्ड हेलड टर्मिनल (Hand Held Terminal)
- Types of Irregular Travel & Action (Eng / Hindi)
- 07.12 हँडिंग ओवर मेमो/ EFT/EFR का खो जाना/ टी सी रिटर्न्स/टीसीआर
- Types of Nippers (निप्पर)
- Ticket checking stations
- Disposal of Collected Tickets
- 07.14 जमा किये गए टिकटों का रजिस्टर एवं निपटारा
- 07.06 वेक अप अलार्म 139 रेलवे इन्क्वारी सेवा आयव्हिआर से
- 07.15 अनियमित यात्रा
- 07.17 बिना बुक सामान
- 07.13 संसद सदस्यों द्वारा की गई यात्रा का विवरण
05.Parcel / Luggage
- Forwarding Note Its Importance & Type (Eng / Hindi)
- Articles carried free by Railway (Eng / Hindi)
- Booking of Registered Newspapers & Magazines (Eng / Hindi)
- Parcel scales.
- Parcel cash book
- Booking of Dog/ Booking of small birds / Animals
- Booking of Sheep/Goats / Pig and Calves
- Booking of bulky Articles/ Articles not accepted/ Parcel Way Bill
- Booking of Treasure by Railway
- General Rules/ Free Allowance/ Maximum Dimension of Luggage/ Articles not accepted as luggage/ Articles carried free.
- Booking of vehicles by Railway
- Wharfage Charges & General Rules
- Punitive charges saved on over loading in coaching vehicles.
- Rules of whafage charges/ Rates of Wharfage charges on Motorcycles and Scooter/ Birds and Animals/ Wharfage charges on delayedconsignments.
- Rules & Procedure for Parcel
- Misdeclaration of Parcels
- Loading/Unloading of Parcels.
- Maximum weights & dimension for acceptance of parcels.
- Indemnity Bonds
- Booking of live Poultry/ Booking of Chicks
- Booking of Motorcars
- Booking of corpses/ Human Skelton parts of Human body/ Human Ashes.
- Parcel summery.
- Booking of Bulky Articles/ Booking of Television / invalid chairs/ comfortable cot/ etc / Musical Instruments/ Tricycle
- Classification of Stations –For free time for Wharfage Charge
- Free time – Parcel
- Demurrage Charge
- Percentage charges on Excess value.
- Delivery of parcels/ Memo delivery/ open and Assessment Delivery/ Partial Delivery
06.Duties & Responsibilities
- Duties & Responsibilities of TTE (Eng / Hindi)
- Duties & Responsibility of Ticket Collector (Eng / Hindi)
- Duties & Responsibilities of the ECRC
07.Passenger Facilities & Amenities (Eng / Hindi)
- Passenger Amenities & Citizen Charter
- Battery Operated Car (BOC) & Wheel Chairs and Stretchers
- Break Journey Rules
- Guard Certificate
- Bed Rolls and E-Bedroll
- First Aid Boxes
- Waiting Room and Retiring Room
- License Porter
- Facilities given to lady passengers
- Facilities given to Foreign Tourists
- Upgradation of Class of Passengers
- Reservation of Special Train
- Booking/ Reservation of Coach
08.Passenger Amenities & Services
- Jan Sadharan Ticket Booking Sevak (जनसाधारण टिकट बुकिंग सेवक) (JTBS)
- IRCTC (Indian Railway Catering and Tourism Corporation Limited (IRCTC)
- स्टेशन टिकट बुकिंग एजेंट (STBA – Station Ticket Booking Agent)
- YTSK – Yatri Ticket Suvidha Kendra (यात्री टिकट सुबिधा केंद्र)
- ATVM – Automatic Ticket Vending Machines ऑटोमेटिक टिकट वेडिंग मशीन (ए टी वी एम)
- Co-TVM: – Cash, Coin and Smart Card Operated (Versatile)
- Booking of Tickets by Mobile and Laptop
- Unreserved Ticketing System (UTS), Paperless Ticket & Paper Ticket
09.Tickets & Its Types
- Types of Tickets
- Journey Extension Ticket
- Platform Ticket & Permit / Pass (Eng/Hindi)
- Izzat Pass
- Ticket for Reserved Coach / Reserved Train
- Journey-cum-Reservation ticket
- Retiring Room Ticket (Eng/Hindi)
- Circular Journey Ticket
- Market Vendor Ticket (MVT)
10.JOURNY FARE
- यात्रा सामान/ रेल-प्रशासन का उतारदयित्व
- सामान बुकिंग क नियम
- सामान में एक पैकेज का अधिकतम वजन और परिमाप
- सामान में अस्वीकृत वास्तुऐ
- परिमाप से पैकेज का वजन प्राप्त करने की पध्दति
- स्थूल वस्तुओं की बुकिंग
- टेलीविज़न की बुकिंग
- विभिन्न प्रकार के पत्थरों की मूर्तियों की बुकिंग
- बच्चो की ट्रइसिकिल की बुकिंग
- सभी कोटि के अपंग व्यक्तियों से कुर्सिया / गाडिया की बुकिंग
- मानव लाश / मानव कंकाल की बुकिंग
- मानव शरीर के अंगो का बुकिंग
- मानव भस्म की बुकिंग
- खजाने की बुकिंग